Returns & Exchanges
At DJ TechTools, we want you to be completely satisfied with your gear; if a product doesn't meet your performance needs, you can return it within 30 days of purchase. Please ensure all items are in original condition with all packaging, cables, and software licenses intact.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number.
Package Your Gear
Securely pack the item in its original manufacturer's packaging, including all accessories, manuals, and registration cards to avoid restocking fees.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the hardware's condition and ensure software licenses haven't been registered, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing